Business Support

Business Support | Business hours support provides:

  • Support for product fault resolution
  • Coverage 8:00am to 5pm client local time Monday to Friday, excluding public holidays
  • Telephone response by a certified support engineer within 1 hour to calls logged via the 0800 number
  • Phone and email support time, vendor call logging and contact time, patch testing, toll calls and fault research. This time is chargeable where a support fee is not paid
  • Product Alert Notifications
  • Vendor escalation
  • License management, if licenses are purchased from Sempre
  • Access to the Sempre software library
  • Access to Sempre's case management software
  • Access to the Vendor Knowledgebase portals where available
  • Access to Sempre afterhours support within a 1 hour phone response time
  • A purchase order will be required to progress with afterhours support
  • Free usage of BCS (Backup Control Suite) software
  • Technical Account Management