Extended 15×5

Support | Extended 15x5

15x5 Extended Support is available in addition to the Basic Support and provides:
• Coverage 7am to 10pm client local time Monday to Friday, excluding public holidays
• Telephone response by a support person within 1 hour to urgent calls logged via the 800 number during coverage hours

After hours phone, remote access, travel and onsite time is charged at the lower After Hours rate with no minimum charge